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The Details

Terms + Conditions

We are currently not able to alter the content of our boxes unless emailed prior to delivery. Contents of boxes will not be changed unless a member of our team at hello@crunchplatters.co.uk has confirmed so.

Our boxes are only available currently between Tuesday - Saturday every week to certain postcodes (bank holidays inclusive). Boxes will be delivered between the hours of 9am-5pm. We are not able to provide delivery windows or time slots unless you purchase the before 12pm delivery fee (£12). By purchasing online the address you have entered and postcode delivery fee selected is correct. Failing to click the correct postcode we will automatically refund your order and email you to confirm your refund and cancelled order.

Should you make any mistakes or want to change the delivery address you need to let us know 48 hours before the delivery. Our delivery service will attempt to deliver at the shipping address entered. If they fail to deliver the box to the specified address unsuccessfully they will call the number provided and if suitable leave with either a neighbour or in a safe place. We always post a branded card through your letterbox letting you know where who we have left your delivery with. If the address we are given is incorrect upon delivery we will need to charge an additional £5 delivery fee to reattempt delivery to the correct address. If you're box goes missing or has been tampered with and we have had failure to contact yourself we are not liable for where we decide to safely leave your delivery. 

By selecting your order and agreeing to the Terms & Conditions you are agreeing that you have read the allergen information on each box and accepted that you agree you understand all the allergens present in the box and take full responsibility. Therefore we cannot be held responsible for any allergic reactions as we clearly state we cannot 100% gaurantee allergens due to cross contamination.

We do not offer refunds but we can offer a change of date for the box purchased or a gift card. We require at least 3 days minimum notice for changing the date. Please ensure you click the correct date when proceeding to payment. 

We require a £50 deposit to confirm all bookings for grazing tables and events which is non refundable. If you wish to cancel a grazing table that you have already paid the deposit for this deposit will be unable to be refunded. We collect the full balance around 1 month before your event. If once paid you decide to cancel then the full amount will not be refunded. The earliest point to opt out is before making full payment and you will loose your deposit. After your grazing table event has taken place we will refund the £50 deposit after receiving back all the correct equipment and checking it is in the same condition it was. Failure to return the equipment back or to its original state will result in the £50 deposit being partially or not refunded at all. 

All Grazing Table events must provide a contactable phone number for the event. Any contact that is unreachable and/or delays the agreed start time for the event will be subjected to pay any additional hours of our time wasted. We charge an hourly rate of £30.00.

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